These courses develop skills in Business Process Reengineering, a methodology for business transformation through process design. Participants completing all three courses earn a Certificate of Process Mastery.

Power of Process: Executive view of business process reengineering - What it is, why it's needed, how it works, where to focus, and how to develop a process roadmap

Process Design: Project view of business process reengineering - What's 'end-to-end', how to see the big-picture, where to innovate, which stakeholders to engage, how to get buy-in and adoption

Process Enterprise: Program Office view of business process reengineering - What is a process-friendly environment, how do measures and ownership contribute, how can leadership and governance sustain results


We lead onsite Design Labs and workshops for teams and their stakeholdeers to accelerate awareness, creativity, dialog, decision making, issue resolution, and buy-in.

Process Opportunities: To enroll stakeholders in a shared view of the problem. What should be simple is hard; what should be fast is slow. We use the team's analysis of inputs, control points, outcomes, measures, and gaps to accelerate awareness, desire and understanding. 

Process Design: To establish cross-function commitment through collaborative design. We structure dialog and decision-making to agree on design criteria, concepts and future state workflows; we acclerate concept validation, approval, funding, staffing and development.

Process Development: To jointly validate the initial design and extend it to include process and performers, systems and information, partners and contracts. We engage participants in detailed design, stage gate reviews, a transition planning and adoption.

Process Accountability: To enhance cross-unit collaboration and performance. Without process accountability, local priorities come into conflict. We accelerate process ownership and governance through the development of cross-unit goals, objectives, measures, decision-making and issue resolution.