Power of Process

October 30, 2017 - 8:30am - November 1, 2017 - 3:00pm
One Boston Place, Boston MA

Licensed from Hammer & Company

A comprehensive, 3-day Hammer Certification class on business process redesign. Projects aiming for operational excellence require more than Lean, Six Sigma, or IT. They need a case for action, a committed sponsor, a dedicated team, and effective governance. This course covers the principles, methods, and skills required. Topics include mobilization, redesign, and successful project trajectories.

Course attendees will learn how to:

  • Explain how functional silos result in poor performance
  • Develop senior executive awareness of process as the antidote to fragmentation
  • Describe core and enabling processes and why they matter
  • Show how great customer experience requires an end-to-end perspective
  • Develop a business rationale for process management
  • Engage process stakeholders and get their buy in


Location: One Boston Place, 26th Floor, Boston MA
Check-in: 8:30 am on Day 1
Course Hours: 8:30 am to 4:30 pm (3:00 pm on Day 3)
Lodging: Rooms are available at nearby hotels
   Omni Parker House, Hilton Downtown, Langham (5 min walk)
   Yotel, Park Plaza, Bricco, Harborside, Holiday Inn Express (5 min cab)

Offered at your location for teams of 6 or more. Call us at 617.245.0265 or email info@fcbpartners.com


$3250 includes:

  • Downloadable, electronic course materials
  • Breakfast, lunch and snacks

Travel and hotel accommodations are not included



Understanding Process

Functional silos in legacy organizations • Process as the antidote to fragmentation • Creating the big picture - work flows and systems across the enterprise • Embracing digital technology • Understanding the customer experience • What it takes to be easy to do business with • Speaking the truth about current performance and future state possibilities


Managing Performance

Staying focused on results • Measuring end-to-end performance • Creating and using cross-functional dashboards • Process performers and stakeholders • Process owners and managers • Integrating process accountability into legacy HR, IT and Financial management systems


The Power of Process to Transform the Enterprise

How to recognize opportunities for improvement • Engaging executives - from operational excellence to process strategy • Developing a project portfolio •  Selecting the right approach - Lean, Six Sigma, Continual Improvement • Building momentum with early wins • Consolidating gains with structures, routines and information systems

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