Improving process performance. Accelerating business innovation.
Most organizations are awash with measures. They measure too much and get little actionable insight in return. Many of their current metrics are simple inputs and outputs; numbers, mostly retrospective, and are only useful for reporting. But, as the competitive environment becomes more complex, the need for useful metics to drive the business grows even more important.
The development of a scorecard allows for improved process improvement. The scorecard is a critical tool for developing alignment among all process stakeholders from executives to front-line performers.