Power of Process

October 30, 2017 - 8:30am - November 1, 2017 - 3:00pm
One Boston Place, Boston MA

Licensed from Hammer & Company

A comprehensive, 3-day Hammer Certification class on business process redesign. Projects aiming for operational excellence require more than Lean, Six Sigma, or IT. They need a case for action, a committed sponsor, a dedicated team, and effective governance. This course covers the principles, methods, and skills required. Topics include mobilization, redesign, and successful project trajectories.

Course attendees will learn how to:

  • Explain how functional silos result in poor performance
  • Develop senior executive awareness of process as the antidote to fragmentation
  • Describe core and enabling processes and why they matter
  • Show how great customer experience requires an end-to-end perspective
  • Develop a business rationale for process management
  • Engage process stakeholders and get their buy in


Location: One Boston Place, Boston MA
Check-in: 8:30 am on Day 1
Course Hours: 8:30 am to 4:30 pm (3:00 pm on Day 3)

Offered at your location for teams of 6 or more. Call us at 617.245.0265 or email info@fcbpartners.com


$3250 includes:

  • Downloadable, electronic course materials
  • Breakfast, lunch and snacks



Understanding Process

Functional silos in legacy organizations • Process as the antidote to fragmentation • Creating the big picture - work flows and systems across the enterprise • Embracing digital technology • Understanding the customer experience • What it takes to be easy to do business with • Speaking the truth about current performance and future state possibilities


Managing Performance

Staying focused on results • Measuring end-to-end performance • Creating and using cross-functional dashboards • Process performers and stakeholders • Process owners and managers • Integrating process accountability into legacy HR, IT and Financial management systems


The Power of Process to Transform the Enterprise

How to recognize opportunities for improvement • Engaging executives - from operational excellence to process strategy • Developing a project portfolio •  Selecting the right approach - Lean, Six Sigma, Continual Improvement • Building momentum with early wins • Consolidating gains with structures, routines and information systems

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