Improving process performance. Accelerating business innovation.
Few business processes take advantage of digital technology. Designed 20 years ago when most work was manual and ERP was state of the art, they are burdened by the weight of history. Improved using Lean, Six Sigma or similar problem-solving methods they have not begun to tap the power of digital technologies such as online self-service, predictive analytics and remote sensing. As a result, processes are slow and unresponsive at a time when customers expect fast and flexible interactions.
This workshop is designed help a cross-function team identify ways to digitize their process by addressing the following questions:
* Format can be modified to address specific needs. In a single workshop we may add briefings to raise awareness, training to develop skills, or best practices to accelerate progress. By offering a series of workshops we help teams address issues and implement plans over time.